frequently asked questions

We are a mixed media art studio with an initial focus on paintings and home decor accessories. We hope to expand our offerings over time to include bespoke commissions, limited-edition prints, and more – stay tuned for exclusive new collections and collaborations.

Our artwork is meticulously crafted in our studio in Japan, where we blend traditional techniques with modern design sensibilities. Every piece is made with a deep respect for Japanese artistry, ensuring a fusion of cultural heritage and contemporary craftsmanship that reflects our dedication to quality and innovation.

We are committed to using only the finest materials in our creations:

• For paintings: Our works are crafted on premium linen or cotton canvases, using high-quality acrylic paints. Luxurious accents such are often incorporated for added richness and texture.

• For fabrics: We source authentic antique Japanese garments, ensuring each piece reflects the beauty and heritage of traditional craftsmanship.

We are happy to accept custom orders - please reach out to us via our Commissions page for an inquiry

Absolutely - please reach out to us through our Commissions form to make an inquiry

All pieces are signed and numbered

You can reach out to us via our contact form or by emailing hello@12vesta.com with your inquiry.

Yes, for domestic customers in Japan, we’d be happy to arrange a private showcase. Please contact us for further details.

Yes, we are committed to sourcing our materials in a way that aligns with our sustainability and ethical values. Here are the key aspects of our approach:

• sustainably sourced materials: we prioritize materials that are eco-friendly and sourced from suppliers who adhere to responsible environmental practices.
• cruelty-free art supplies: all of our materials are cruelty-free, ensuring no harm to animals at any stage of production.
• recycled & recyclable packaging: our packaging is made from recycled materials wherever possible and is designed to be fully recyclable, helping to reduce waste.
• low-waste production: we implement efficient processes to minimize waste during the creation of our products, ensuring that excess material is either repurposed or recycled.
• ethical supplier partnerships: we partner with suppliers who meet high ethical standards, ensuring fair labor practices and environmental stewardship.

We accept major credit cards, PayPal, and other popular payment gateways like Stripe.

Your certificate of authenticity will be issued and enclosed with your shipped order, ensuring it arrives along with your purchase.

Invoices will be automatically sent via email once your order is confirmed.

Orders are typically fulfilled within 3-5 business days, but exact timelines may vary depending on the artwork. Original art pieces may require additional handling time due to packaging requirements. Please note that we do not ship on weekends or holidays.

Yes, we currently offer international shipping to select regions, including Europe (France, Germany, Italy, Switzerland, the UK), Japan, and North America (Canada, United States). Please note that shipping times and availability may vary based on your location.

Once your order is shipped, you'll receive a tracking number via email to monitor your delivery.

Delivery costs are calculated at checkout based on your location and the size of the artwork

Standard shipping typically takes 5-10 business days, while express shipping is 2-5 business days. For original art pieces, delivery times may vary depending on the destination and courier.

To ensure your artwork arrives safely and on time, we primarily partner with Japanese carriers. For international shipments, we utilize services such as Japan Post's EMS (Express Mail Service) and Sagawa Express's Hikyaku Global Post Express, which offer reliable delivery to various countries. Please note that available shipping methods may vary depending on your location and the specific artwork.

Your order will be carefully packaged to ensure it arrives in perfect condition. We use high-quality materials, such as sturdy cardboard boxes and protective padding, to safeguard your items during transit. For artworks or delicate items, additional wrapping and corner protectors may be used. Rest assured, each package is designed to withstand the rigors of shipping while keeping your order secure.

Orders can only be canceled or modified if they haven't been processed for shipping yet. Once the order has been processed, we’re unable to make changes or cancellations. Please reach out to us as soon as possible at hello@12vesta.com if you need to request a cancellation or modification.

If part of your order is missing, please first check your tracking information to confirm if it was shipped in multiple packages. If all items were supposed to arrive together but didn't, contact us immediately at hello@12vesta.com. We’ll help resolve the issue as quickly as possible.

Please inspect your artwork as soon as it arrives. If you notice any damage or defects, contact us at hello@12vesta.com right away with photos of the damage. We’ll assess the situation and work with you to resolve it, whether that means sending a replacement or offering a refund.

We offer a 30-day return policy. To be eligible, the item must be in its original condition, with all packaging intact. Custom or personalized items, sale items, and gift cards are not eligible for return. To initiate a return, contact us at hello@12vesta.com or through our Contact form. Proof of purchase will be required.

For full details, please visit our Refund Policy.

To ensure your artwork remains in pristine condition for years to come, it's important to follow proper care practices. For comprehensive guidelines on handling, cleaning, and displaying your canvas, please refer to our Canvas Guide and Care page.